Frequently Asked Questions & Store Policies

We want shopping with The Collective to be easy, enjoyable, and free from surprises. Here, you’ll find helpful information about ordering, shipping, exchanges, and other common questions.

Please take a moment to review our policies before completing your purchase.

Shipping Policy

Learn about order-processing times, shipping rates, tracking, local pickup, and what to do if your package is delayed, damaged, or missing.

Refund & Exchange Policy

All sales are final, and we do not offer refunds. Eligible merchandise may be exchanged within 14 days when it meets the requirements outlined in our policy.

Still Have Questions?

We’re happy to help! Contact The Collective before placing your order if you have questions about an item, sizing, shipping, or store policies.