Refund & Exchange Policy
We hope you love everything you purchase from The Collective. However, we understand that sometimes an item may not work out.
All sales are final. We do not issue refunds.
Eligible merchandise may be exchanged within 14 days of purchase when accompanied by the original receipt or other proof of purchase.
To qualify for an exchange, merchandise must be:
• Unused, unworn, and unwashed
• Free from stains, odors, pet hair, makeup, and other signs of wear
• In its original condition and packaging
• Accompanied by all original tags
Exchanges may be made for merchandise of equal or greater value. Customers are responsible for paying any difference in price. No cash or credit will be issued when an item of lower value is selected.
Final-Sale Items
The following items are not eligible for exchange:
• Clearance or specially marked final-sale merchandise
• Food, beverages, herbs, or teas
• Beauty, skincare, and personal-care products
• Pierced earrings and other hygiene-sensitive items
• Custom or personalized products
• Gift cards
• Seasonal merchandise after the applicable holiday
• Items that have been used, opened, damaged, or altered after purchase
If an item is defective or damaged at the time of purchase, please contact us within 48 hours so we can assist you.
This policy applies to retail merchandise purchased from The Collective. Our independently operated beauty and wellness providers establish their own cancellation, refund, and service policies.
The Collective reserves the right to decline any exchange that does not meet these requirements. Exceptions will be made when required by applicable law.