Shipping Policy
Thank you for shopping with The Collective! We carefully prepare and package each order to help ensure it arrives safely.
Order Processing
Orders are generally processed within 3–5 business days. Business days do not include weekends or holidays.
Processing time is the time needed to prepare your order and is separate from the carrier’s delivery time. Processing may take longer during holidays, major sales, special events, or periods of high order volume.
Shipping Rates and Delivery Estimates
Available shipping options, rates, and estimated delivery times will be displayed at checkout.
Delivery dates provided by the carrier are estimates and are not guaranteed. Weather, holidays, carrier disruptions, and other circumstances outside our control may affect delivery.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order.
If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.
If an order is returned to The Collective because of an incomplete or incorrect address, the customer will be responsible for any additional shipping costs required to resend it.
Delayed, Lost, or Stolen Packages
Once an order has been transferred to the shipping carrier, delivery timing is outside our direct control. If your package is delayed, please begin by reviewing the tracking information and contacting the carrier.
If tracking shows that your package was delivered but you cannot locate it, please check with household members, neighbors, and the carrier before contacting us. We will make reasonable efforts to help you investigate the shipment, but replacement is not guaranteed for packages confirmed as delivered to the address provided at checkout.
Damaged or Incorrect Orders
Please inspect your order as soon as it arrives. If an item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery.
Please include:
• Your name and order number
• A description of the issue
• Clear photographs of the item
• Photographs of the shipping package if it arrived damaged
We will review the information and work with you to provide an appropriate replacement or other resolution.
Local Pickup
When local pickup is available, it will appear as an option at checkout. Please wait until you receive confirmation that your order is ready before visiting the store.
Pickup orders may be collected at:
The Collective
1208 B Parkway Drive
Goldsboro, North Carolina
Please bring your order confirmation or a valid photo ID. Orders must be collected during regular store hours.
Exchanges for Shipped Orders
All sales are final, and we do not issue refunds. Eligible merchandise may be exchanged in accordance with our Refund & Exchange Policy.
Customers are responsible for return shipping and any shipping costs associated with an exchange unless the item arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable.
Please contact us before mailing an item back. Unauthorized returns may not be accepted.
Additional Information
Shipping promotions apply only during the advertised promotional period and may be subject to minimum-purchase requirements or other restrictions.
The Collective reserves the right to update this policy at any time. Orders are subject to the version of the policy in effect at the time the order is placed.